Field Service Engineer

Horley, England, United Kingdom Full-time

Wavetronix is looking for an Application/Support Engineer who is enthusiastic about helping customers find technical solutions by guiding them through step‐by-step troubleshooting in a friendly and professional manner.  

A successful Application Engineer will: 

  • Master installation and configuration of Wavetronix core products 
  • Demonstrate and troubleshoot Wavetronix products
  • Train small groups (typically up to 10) on the technical capabilities of Wavetronix products 
  • Be self‐motivated and enjoy working on small teams 
  • Have good verbal and written communication skills
  • Enjoy technical sales and being in front of the customer 
  • Learn Intersection and Controller cabinet basic operation 
  • Keep track of current projects and support cases in CRM  
  • Have a basic understanding of networking  
  • A technical degree (EE or EET preferred)

More specifically, the successful Application Engineer will exhibit core competencies based on an aggressive training schedule as follows:

3 Month Milestones

  • Understand company core values, strategies, and initiatives
  • Demonstrate functional knowledge of Wavetronix sensor products
  • Ability to enter and pull needed information from CRM
  • Effectively communicate the RMA process
  • Ability to communicate defined Application Engineering role, structure and territory team interactions
  • Demonstrate a basic understanding of networking
  • Job shadow on 2 technical sales calls

6 Month Milestones

  • Master installation and configuration of Wavetronix sensor products
  • Demonstrate functional knowledge of Wavetronix non-core product lines
  • Perform at least one solo technical customer visit
  • Keep track of current projects and support cases in CRM

12 Month Milestones

  • Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products
  • Learn intersection and controller cabinet basic operation
  • Perform at least 3 solo technical customer visits

Wavetronix is the leader in Radar in the Intelligent Traffic Industry.  Our best Application/Support Engineers can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person.  Candidates should be willing to get their hands dirty and solve the customer’s problem, document the problem and teach other application engineers how they solved that problem.   

About Wavetronix:

Wavetronix’ core purpose is to enable rewarding careers and foster personal development.  We meet that purpose by creating innovative technologies that make the world’s roads safer and more efficient.  Our core values include putting people first and embracing a growth mindset.  We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems.  As a result, we have enjoyed strong growth over the last 16 years.  We continue to invest in long-term growth, creating even more opportunities.  We work in teams, so we look for people who are humble, motivated, and smart.  If you share our values and have the education and experience to help us create the most talented workforce in the traffic industry, we encourage you to apply.